Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
Firefighters make up for an effective defense mechanism line for any city area. These rescuers excel in handling a wide variety of tasks with a common aim of bringing the trapped ones out of the troubles. They have to be strong, both physically and mentally as in some conditions, maintaining the cool for making right decisions becomes really important.
These 'trap busters' go through extensive and grueling training sessions that prepares them for the really harsh and tough conditions they are to face, inevitably. Maintaining such a force demands the leaders to be even more fast and accurate in while working. Also, the equipments and tools have to be in place at every instance at help might be needed anytime. Moreover, the fact that each situation asks for a new way of handling, one has to be very quick at 'decision making' and 'acting'.
'Sustaining the efficiency to the highest level possible' is not the choice but the only option available in case of these 'life-savers'. Therefore, it makes necessary to employ a tracking tool such as balanced scorecard. This has the useful and relevant metrics listed on it that are followed in later times on regular basis.
This is the actual scorecard with Firefighter Service Measures and performance indicators. The performance indicators include: financial perspective, average cost per exercise, average cost per personnel, cost of equipments, annual budget amount, operations perspective, post-incident analysis index, staff strength per fire station, average week working hours per employee, number of pump trucks and ladder trucks, at service, efficiency perspective, average time taken to reach the spot, % failure, % reduction in average extinguishing time, % increase in incidents when damage was confined to the room of origin, employee safety and training perspective, % drop in injury rate, number of training hours provided, self-preservation measures, nfpa standards compliance ratio.
How is this book different from 796 other book titles about KPIs on Amazon?
"Before writing a single line, I formulated some guiding principles, one of them was: "If our clients ask, "How can I find a good KPI for..." - I want this book to provide a perfect answer."