Ready-to-use KPIs and Scorecard for Firefighter Service

Firefighter Service measurement KPI - Balanced Scorecard metrics template example Firefighters carry out a variety of tasks that involve less room for mistakes. Even a minimal degree of slack in functioning can bring serious consequences not only for those trapped but for the rescuers too.

The only way to perform the task is to bring the perspectives 'that count' together and impose a constant check on those.To start with, Financial Perspective can be obtained by assigning values to 'average cost per service', 'average cost incurred per personnel', 'annual budget amount' and 'cost of equipments.

This is to have awareness of 'where' and 'how much' money is being spent.Operations can be streamlined by knowing the '', 'staff strength per station', 'post-incident analysis index', 'number of pump trucks and ladder trucks, at service' and 'average week working hours per employee'.

Metrics like '% drop in number of employees who get injured during operations', 'number of training hours', 'NFPA compliance ratio' and 'number of self-preservation measures' can be utilized to have and improve Employee Training and Safety Perspective.

Lastly, Efficiency can be had with 'average time taken in reaching the troubled spot', '% reduction in average extinguishing time', 'failure fraction' and 'proportion of situations when the damage was kept limited to the room of origin'.


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Firefighters make up for an effective defense mechanism line for any city area. These rescuers excel in handling a wide variety of tasks with a common aim of bringing the trapped ones out of the troubles. They have to be strong, both physically and mentally as in some conditions, maintaining the cool for making right decisions becomes really important.

These 'trap busters' go through extensive and grueling training sessions that prepares them for the really harsh and tough conditions they are to face, inevitably. Maintaining such a force demands the leaders to be even more fast and accurate in while working. Also, the equipments and tools have to be in place at every instance at help might be needed anytime. Moreover, the fact that each situation asks for a new way of handling, one has to be very quick at 'decision making' and 'acting'.

'Sustaining the efficiency to the highest level possible' is not the choice but the only option available in case of these 'life-savers'. Therefore, it makes necessary to employ a tracking tool such as balanced scorecard. This has the useful and relevant metrics listed on it that are followed in later times on regular basis.

More useful information for City service Evaluation

Firefighter Service Estimation Balanced Scoreboard Screenshots

The Balanced Scorecard (BSC) dashboard indicates performance within each perspective and the total performance of .

This is the actual scorecard with Firefighter Service Measures and performance indicators.

Metrics for City service Evaluation

This is the actual scorecard with Firefighter Service Measures and performance indicators. The performance indicators include: financial perspective, average cost per exercise, average cost per personnel, cost of equipments, annual budget amount, operations perspective, post-incident analysis index, staff strength per fire station, average week working hours per employee, number of pump trucks and ladder trucks, at service, efficiency perspective, average time taken to reach the spot, % failure, % reduction in average extinguishing time, % increase in incidents when damage was confined to the room of origin, employee safety and training perspective, % drop in injury rate, number of training hours provided, self-preservation measures, nfpa standards compliance ratio.

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