Crisis is an event that means 'emergency event'. It can occur in any type of organization, be it government or private, and can create problems for the entity. Crisis management aims at avoiding and managing such crisis. This can be done more effectively by identifying the key performance indicators.In government agencies, KPIs can be categorised into 4 perspectives namely, financial perspective, information and knowledge management perspective, team management and operational efficiency.Financial perspective includes percentage government aiding, percentage non-government aiding, percentage aiding from public and percentage increase in outlays. It provides the financial overview of the government agencies.Information and knowledge management perspective includes KPIs such as sources of information, external communication and awareness programmes, knowledge management and percentage increase in informational system reach.Team management perspective deals with team related activities. It include number of crisis management teams, technical training sessions, percentage experienced members and psychological and motivational training sessions.Operational efficiency perspective refers to the efficiency of crisis management of government agencies. It includes average time taken, percentage of crisis successfully resolved, number of supervisory committees, coordination.
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Crisis management constitutes a significant part of any 'ambitious' organization. This is because 'crises' are something that cannot be avoided; in the light of such reality, the only way that remains is being prepared for 'to tackle those'. Emerging out of the tough times in successful manner is what gives the industry leaders the place these boast about.
Here comes the place held by crisis management firms.
Heading on, Government crisis management processes are related to 'standing up again' after something has gone wrong with the internal or external surroundings. One has to be really pro-active and 'be on toes' to handle any such condition, if need be.
Moving on, when it comes to correcting the crises in government firms, it becomes all the more important as in majority of cases, the number of people who are affected are incredibly large. Also, the trust and repute held by the government is at stake, thereby causing the act of bringing an effective 'management of crisis solution' in place the only option left.
By structuring a balanced scorecard for this purpose, it is possible to measure and gauge the steps being undertaken for handling crises.
This is the actual scorecard with Government Crisis Management Performance Indicators and performance indicators. The performance indicators include: government agencies crisis management, financial perspective, % government funding, % non-government funding, % funds from the public, % increase in outlays, information and knowledge management, sources of information, external communication and awareness programs, knowledge management, % increase in informational systems reach, team management, number of crisis management teams, technical training sessions, % experienced members, psychological and motivational training sessions, operational efficiency, average time taken, % of crisis successfully resolved, number of supervisory committees, coordination .
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