implement scorecard, KPI or metrics set in your business?
You can create good scorecard or use some commercial metric from
our library, but implementing the scorecard into your business processes
is what will really improve your business efficiency and make business
system more controllable.
Why implement Balanced
Imagines, you have a
but it will not help to improve business efficiency if it will remain on
your desktop. You should implement the scorecard in your business
system, allow data flows exchange information with your scorecard. You
should explain your colleagues how to use the scorecard to achieve a
The first step in KPI
implementation is testing. You should test your metrics and check if
your employees are able to understand what you have created. If your
indicators are measurable and clearly described then you will see soon
that people can use your scorecard. If there are some problems, find
them and fix them.
The second step, you should
start using in your KPI real data. It is very important, as people will
not take it seriously unless it will be using real information from your
business. Sometime it is hard to do technically, but BSC Designer will
help you or your IT specialist to
import data correctly in your scorecard.
The third make sure you can
easily share results of scorecard with your employees. It is important
that everybody in your company have information about performance
indicators. Please, note: you donít need to assign tasks, such as
ďImprove this performance indicatorÖĒ, people will just find the way to
improve indicatorís value, but not your business quality. Try to assign
tasks and give indicators values as a good starting point for problem
research and a good end point for results analysis.
Use implemented scorecard for
some time, and then try to obtain feedback from people involved in usage
of scorecard. Iím sure there will be some indicators that people donít
use (or probably donít understand how to use them), also, it would be
great if your colleagues will suggest their own indicators. In this case
your role will be in integrating these new indicators in your scorecard.
Metrics implementation Ė
Create and test your balanced scorecard metrics
Use real-data and integrate scorecard in information flow
Assign tasks using scorecard metrics and KPIs
Analyze feedback from users who tried scorecard.
What results can you expect
after scorecard implementation? Most people experience that the business
processes becoming more controllable. People start to work faster and do
necessary work smarter in terms of using resources and achieving company
Here are metrics from our commercial library which
you might use while Balanced Scorecard implementation:
HR Metrics: Human Resource Metrics, HR Hire Metrics, Training Metrics, Leadership Metrics, Motivation Metrics, HR Outsourcing Metrics, Awards Metrics, Retirement KPI, Training Metrics Step by Step Pack.
CRM Metrics: Customer Relationship Metrics, Product Knowledge Management Metrics, Customer Profitability Metrics, Customer Profiling KPI, Customer Value KPI, Customer Conversion Metrics, Customer Loyalty KPI.
Social Metrics: Social Responsibility Metrics, Social Security Metrics, Unemployment KPI.
Communications Metrics: Communication Measurements Metrics, Cell Phone Metrics, Internet Access Metrics, VOIP KPI.
Computer Networks Metrics: Network Management Metrics, Network Security KPI, ITIL Asset Management KPI.
Leisure and Recreation Metrics: Ski Resort Metrics, Tennis Club KPI, Sport Gym KPI, Golf Club Metrics, Yacht and Sailing Club KPI, Swimming Pool Metrics.
Publishing Metrics: Publishing Metrics, E- Publishing KPI.
Marketing Metrics: Web Investment KPI, Brand Metrics, Presentation KPI, Market Metrics, Direct Mail KPI, Conference Metrics, Word of Mouth Marketing KPI, Exhibitions KPI.
Sales Metrics: Retail Sales KPI, Sales Metrics, Hypermarket KPI, Online Retail Metrics.
Security Metrics: Identity Theft Risks Metrics, Security and Privacy Metrics, IT Security Metrics, Data Leakage Metrics, Intrusion Prevention Metrics.
Transportation Metrics: Supply Chain KPI, Transportation KPI, Inventory and Warehousing KPI, Logistics Metrics, Custom Office Metrics, Travel Agency KPI, Procurement Metrics.
Advertising Metrics: Web Advertising Metrics, Press Advertising KPI, TV Advertising KPI, Outdoor Advertising Metrics, Cinema Advertising Metrics, CD Advertising Metrics.
Banking Metrics: Credit Risk Metrics, Retail Banking Metrics, Mortgage Metrics, Credit Card Processing Metrics, Investment Banking KPI.
Personal Metrics: Productivity Metrics, Innovations Metrics, Time Management Metrics, Trade Show Metrics, Personal Finance Metrics.
Project Management Metrics: Project Management Metrics, Product Launch Metrics, Operations Metrics, Risk Metrics Metrics, Change Management Metrics, Resource Management Metrics, Cost Management Metrics.
Quality Metrics: 6 Sigma Metrics Metrics, Continuous Improvement Metrics (Kaizen) , TQM (Total Quality Management) Metrics, Quality Improvement Metrics.
Real Estate Metrics: Real Estate Metrics, Property Investment KPI, Facility Management Metrics, Hotel Management KPI, Office Maintenance KPI, Real Estate Agency KPI.
Risk Management Metrics: Market Risk Metrics, Financial Risks Metrics, Operational Risk Metrics.
Finance Metrics: Financial Statement Analysis Metrics, Active Portfolio Management Metrics, Passive Investments Metrics, Financial Crisis KPI, Budgeting and Forecasting KPI, Financial Securities Metrics, Financial Insurance Company KPI, Leasing Company KPI, E-commerce Scorecard KPI, Financial Outsourcing Metrics, Financial Benchmarking KPI, Earned Value KPI.
Energy Metrics: Oil Production KPI, Gas Production Metrics, Electricity Production Metrics, Alternate Energy Sources Metrics, Electricity Delivery Metrics, Gas Station KPI, Biofuel Production Metrics.
Medical Metrics: Medical KPI, Health Insurance Metrics, Health care facilities Metrics, Dental Practice Metrics.
Legal Metrics: Law Department Metrics, Litigation Metrics, Intellectual Property Metrics.
Airlines Metrics: Airlines KPI, Airport Metrics, Crew Management Metrics, Airline Ticketing and Reservation Metrics, Airport safety Metrics.
Crisis Management Metrics: Mergers and Acquisitions Metrics, Data Loss KPI, Crisis Management Companies Metrics, Government Crisis Management KPI, Natural Disaster Management KPI.
Accounting Metrics: Accounting Firm Metrics, HR accounting KPI, Profit Focused Accounting Metrics.
Business Intelligence Metrics: Competitor Analysis Metrics, Marketing Research Metrics, Benchmarking Metrics.
Outsourcing Metrics: Tasks Outsourcing Metrics, Product Outsourcing Metrics, Service Outsourcing Metrics.
Knowledge Management Metrics: Content Management Metrics, Knowledge management Metrics, Intellectual Capital Metrics, Data Records Management Metrics, Data Entry and Document Imaging KPI, Data Integrity KPI.
Manufacturing Metrics: Capacity management Metrics, Just in time Metrics, Manufacturing Metrics, Modular manufacturing Metrics, Forestry Metrics.
Education Metrics: Education Metrics, Academic Research Metrics, Certification Metrics, University Scorecard KPI, School Management Metrics.
Insurance Metrics: Insurance Claims Metrics, Insurance Sales KPI.
Business Management Metrics: Business Mission and Vision Metrics, Business Strategy Metrics, Public Sector KPI, Non-Profit Metrics, Private Sector KPI, Service Level Agreement Metrics.
Food Service Metrics: Restaurant Metrics, Cafe Metrics, Winery KPI.
Online Business Metrics: Web Hosting Metrics, SEO Metrics, Website Design KPI.
Software Development Metrics: Web Application Testing KPI, Functional Software Testing KPI, Software Design Metrics, Programming KPI.
Mass media Metrics: Television Station Metrics, Radio Station Metrics, Newspaper Management Metrics, Web Blog KPI.
Metallurgy Metrics: Steel Making Metrics, Aluminum Production KPI.
Ecology Protection Metrics: Greenhouse Gas Reduction KPI, Recycling KPI, Global Warming Metrics.
Financial service Metrics: Asset Management Firm KPI, Brokerage Firm Metrics, Wealth Management Metrics, Financial Advisory KPI.
Car Business Metrics: Car Renting Metrics, Car Sales Metrics, Car Manufacturing KPI, Car Insurance KPI, Car Safety Metrics, Auto Repair Workshop Metrics, Auto Wash Metrics.
City Services Metrics: Police Services Metrics, Firefighter Service KPI, Court Management Metrics, Emergency and Ambulance KPI.
Culture Metrics: Museum Management Metrics, Theatre Management KPI.
Financial Management Metrics: Activity Based Management KPI, Value Based Management Metrics, Activity Based Costing KPI, Intellectual Capital Development KPI.
Personal Health Metrics: Personal Health KPI, Weight Loss KPI.
Customer Service Metrics: Call Center Metrics, Help Desk Metrics, Interactive Voice Response Metrics, Call Center Outsourcing KPI.