Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
Non-Profit organizations are involved in providing services to public without the characteristic 'monetary aims' being in the picture. Some of the examples of these organizations can be trade unions, public arts organizations and charities.
These groups do not provide the surplus funds to shareholders or owners but puts those to take their purpose forward. Major chunk of funds go into providing appropriate leadership and management personnel. A number of both 'government' and 'non-government' organizations confirm to this definition of NPOs.
Management of these organizations move almost through a similar set of difficulties as is faced by other organizations. This makes it mandatory to employ a performance tracking device to be brought into picture. BSC (Balanced Scorecard) has frequently been used for taking these 'measurable' ambitions ahead. One can utilize this tool by putting together the indicators that 'matter'. By making sure that values remain within the range prescribed, managers can be assured of moving on a calculative and statistical route. This further simplifies the job of making decisions and conclusions. Also, dispersion of information takes an altogether 'new' and 'better' meaning post the implementation of this management instrument.
This is the actual scorecard with Non-Profit Indicators and performance indicators. The performance indicators include: financial perspective, % increase in cash flows, % decrease in cost per service offered, % increase in contributions made, average gift amount, customer perspective, collection rates, average collection time, % increase in number of clients serviced per hour, % decrease in number of customer complaints, process perspective, % increase in productivity, % decrease in average time to process to grant application, average time to receive planned gift, % decrease in delivery delays, learning and growth perspective, employee turnover, number of training sessions, % decrease in absenteeism rate, certification levels.
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