The basic aim of Police in any city or community is to improve the security of people and enhance their quality of life through crime prevention and law enforcement. City Management always strives for effectively managing policing activities so they can perform ethically and professionally for the society as a whole. Key Performance Indicators can help in judging police services on various grounds to know how well they are executing their task.Resource Allocation Perspective can be used to ascertain where' and 'how much' of the budgeted amount is being transferred to. The KPIs, which can be put under this are- expenditure incurred for acquiring and maintaining equipments, cash: non-cash resource ratio, amount spent on training, supplies, materials and uniforms.Public Satisfaction and Efficacy perspective can be evaluated by measuring the satisfied resident's percentage, counter terrorism index, % reduction in complaints against police personnel and overall criminal offence clearance rate.Internal Operations can be measured by using average response time, case resolving success ratio, % decrease in service calls and time spent on skill development and training.Crime Reduction Perspective can be analyzed by measuring the dips in crime 'against person', 'against property', 'youth involved in crimes'; lowering of criminal code violations and % drop in criminal activities during major events.
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Police force of any city area is responsible for maintaining the law and order condition at the place. To make people feel safe and secure is the task entrusted upon the Police workforce. Such a highlighted role played by this group of people leaves for less space to 'commit mistakes'. Therefore, a seamless conduction is needed to keep the things in place, when the talk is of management of Police Service.
One of the methods to 'make' and 'help' them perform their duties in maximally efficient way is to bring in a 'performance measurement and management' strategy called BSC (Balanced Scorecard). This is a way to house the useful and beneficial KPIs (Key Performance Indicators) under categories 'that matter' for further consultations and references. One can also use the methodology to bring in the improvements in services offered by these people.
By looking into the aspects that count, one can structure the metrics to be put together under various categories. Further, by visiting the value time and again, it is possible to assess the performance of Police force. Also, reasons for drooping progress can be easily and quickly figured. Accordingly, amendments to help Police in serving the residents in a better manner can be introduced.
This is the actual scorecard with Police Services Performance Indicators and performance indicators. The performance indicators include: resource allocation perspective, amount spent on equipments, cash: non-cash resource ratio, amount spent on training, supplies, materials and uniforms, share for facilities and fleet maintenance, public satisfaction and efficacy evaluation perspective, satisfied residents percentage, counter terrorism index, overall criminal offence clearance rate, % reduction in complaints against police personnel, internal operations perspective, average response time, case resolving success ratio, number of training sessions for skill development, % decrease in service calls, crime reduction perspective, dip in crime against person, ‘crimes against property’ reduction, lowering of criminal code violations, % drop in criminal activities during major events, % dip in youth involved in crimes.
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