Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
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Public Sector organizations are the ones involved in producing and delivering goods 'for' and 'by' the government. Some of the activities can be- 'delivering social security', 'carrying out urban planning' and 'arranging for national defense systems' etc.
Public ownership can be any of the following options- the ones in which taxation brings in the funds, publicly owned corporations (these differ from the previous class in that these enjoy greater financial freedom) and partial outsourcing (for instance, IT service providers).
However, the demarcation lines are somewhat blurred as few companies despite being labeled as 'public companies' belong more to the private sector as these can offers to general public for selling shares.
Hopping on to the management issues of these companies, one feels the need for having a 'performance measurement and management tool'. BSC (Balanced Scorecard) can serve the purpose of enabling managerial group in counting steps and movements.
Ending it all, one can effectively tackle the issue of tracking and monitoring progress of the Public Sector by getting armed with such a tool.
Future course of action can be accurately decided by using this solution in case of Public sector firms.
This is the actual scorecard with Public Sector Measures and performance indicators. The performance indicators include: financial perspective, fund management, resource allocation, % increase in return on investment, resource utilization, internal processes perspective, number of streamlined processes, number of service delivery targets met, instances of repeat services, response accuracy, citizen focus perspective, people access, critical error rate, service complaints, client satisfaction level, h.r. and growth perspective, % decrease in staff turnover, training days per member, % increase in training budget, % improvement in employment level.
How is this book different from 796 other book titles about KPIs on Amazon?
"Before writing a single line, I formulated some guiding principles, one of them was: "If our clients ask, "How can I find a good KPI for..." - I want this book to provide a perfect answer."