Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
Ideally, you need to have a strategy (in a form of a strategy map) before you start thinking about the ways to measure its execution (KPIs). Don't have a strategy map yet? Use free Strategy Map Wizard to create a strategy map for your current business challenges. The wizard will:
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Services being intangible in nature ask for an effortful approach to be adopted to understand the principles that govern their 'revenue generating power'. Consequently, the field of service outsourcing is a highly qualitative field that compels the outsourcers to go for a similar study of operations involved. Only after detailed studies have been into the field that one should opt for the organization to which work has to be outsourced.
Further, the issue encountered is about evaluation of the 'outsourced task'. One can achieve this by using BSC (Balanced Scorecard) for this aim. This strategy was formulated in1990s by Norton and Kaplan when the 'incapability' of financial metrics got surfaced. This made it compelling enough to bring 'non-financial indicators' into the scenario, 'outsourcing service' in the present case.
By using the useful metrics for this objective, one can tread the 'calculative path' of outsourcing services carefully and beneficially.
To figure out the set of relevant and useful indicators, it is needed that one studies in detail the basics operating in the concerned field and area; 'service off-shoring' in this case. This will make it possible to come up with related set of KPIs (Key Performance Indicators) and put them under related categories to analyze 'off-shoring of services'.
This is the actual scorecard with Service Outsourcing Measures and performance indicators. The performance indicators include: financial perspective, % increase in operating costs, accounts receivable, % increase in revenues, % increase in employee's remuneration, customer perspective, number of clients, privacy issues, number of outsourcing activities handled, integration capabilities, operations, average team size, % of projects completed in time, accuracy of operations, % of time allocated for q.a., education and growth perspective, project related training programs, motivational programs, brainstorming sessions, number of group and team building activities .
How is this book different from 796 other book titles about KPIs on Amazon?
"Before writing a single line, I formulated some guiding principles, one of them was: "If our clients ask, "How can I find a good KPI for..." - I want this book to provide a perfect answer."