KPIs to Evaluate and Improve Web Hosting Performance
In the modern business environment, KPIs are without doubt one of the finest mechanisms available to the management for measuring performance and its mettle have proven across verticals.
This is a systematic method that takes into account all factors that have a bearing on the company-s performance and can be successfully used for web hosting companies.
In case of web hosting companies the evaluation should be done, on a continuous basis, as is comfortable to the management. In this regard, quarterly revision of the values is often agreed by experts.
One can lay down suitable number of KPIs in major directions to follow.Financial perspective should be known to balance the costs incurred and revenue earned. This is needed to ensure that sufficient financial support exists to keep it working.
Parameters % decrease in refunds for not meeting Service Level Agreements, % increase in revenues, price charged for extra disk space and web hosting yearly charges can be used to attain this perspective.
Internal Processes perspective can be had from time taken to fix problems, disk space provided, bandwidth provided to customers and average time for provision. This will give an opportunity to follow the improvements being done in this direction.
Customer perspective is necessary to provide them what they want. Indicators like number of support and security systems to minimize the troubles customers face on the part of hosting company, downtime per week and types of web hosting services provided can be followed to know the customers- view.
Growth can be ensured by increasing the disk space and bandwidth gradually. More indicators like % increase in number of PHP/CGI/AHP sites the company hosts, number of add-on a`fpplications offered and website success level can be included in growth perspective.
Why do business professionals choose ready-to-use KPIs?
Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
- Can a business professional research KPIs on his own?
- How do I avoid typical problems with KPIs?
- Is ready-to-use KPI applicable in my niche?
- Is KPIs' price affordable?
- Can KPIs can be easily integrated in any business environment?
- How can KPIs make the difference to the business?
How to align these KPIs with a strategy of our organization?
Ideally, you need to have a strategy (in a form of a strategy map) before you start thinking about the ways to measure its execution (KPIs).
Don't have a strategy map yet? Use free Strategy Map Wizard to create a strategy map for your current business challenges. The wizard will:
- Ask you several questions to organize your ideas
- Process your answers privately
- Build a professional strategy map for you
The whole process takes on average 6 minutes. Give it a try right now - it's free.
What are the benefits of Web Hosting metric:
- Web hosting companies can measure such revenue per customer, revenue from shared vs dedicated hosting etc.
- Customer satisfaction is to be measured too. Number of complaints from customers, total number of problems solved are typical indicators in this category.
- Internal business processes are measured with such KPIs as system failure rates, downtime per customer and so on.
Get these KPIs
More ideas on using Web Hosting KPI
Web hosting is a kind of internet service that enables individuals and organization to make their websites accessible to people through the world wide web. Web hosts companies offer space on server and internet connectivity to make interested ones succeed in the task.
There are a large number of hosting services one can choose from 'free web hosting service', 'shared web hosting service', 'virtual dedicated server' and 'reseller web hosting'.
Web hosting is provided as a component of general internet access plan, which can either be for free or paid.
The user however, is always in need of a means to evaluate the web hosting service. It can be accomplished by using BSC (Balanced Scorecard) for the purpose. In other words, by collecting metrics to which values can be assigned, it is possible to measure and manage the progress being made in the direction of handling web hosting operations.
Saying it all, one can benefit from the web hosting services by calculating the moves made to shape it in a better option. Further, by regularly coming back to this collection of indicators, one can accurately tread the web hosting route.
More useful information for Online Business Evaluation
Web Hosting Estimation Balanced Scoreboard Screenshots
Metrics for Online Business Evaluation
This is the actual scorecard with Web Hosting Measures and performance indicators.
The performance indicators include: financial perspective, price for extra disk space, % decrease in refunds for not meeting slas (service level agreements), % increase in revenues, web hosting yearly charges, internal processes perspective, time taken to fix problems, disk space, bandwidth, average time for provision, customer perspective, number of supports, downtime per week, number of features for extra security, types of web hosting services provided, growth perspective, % increase in number of php/cgi/ahp sites the company hosts, number of add-on applications offered, % increase in disk space and bandwidth, website success level.
Download or purchase Web Hosting Estimation Balanced Scoreboard
Download a trial version of Web Hosting Estimation Balanced Scoreboard or purchase a full version online.