Streamlining ITIL Asset Management With The Help Of KPIs

Most organizations today lay stress on key ITIL concepts in order to obtain better performance from their IT assets

ITIL is essentially an acronym that stands for Information Technology Infrastructure Library and it provides a method to govern the policies for various services offered by a company such as information technology services, operations, developments. This basically includes in it service support, its delivery, & management.

IT asset management is the main part of IT service management (ITSM). The Assets include all elements of the software & hardware that are found in the business environment. It includes IT Asset portfolio with respect to risk, cost control, IT governance and compliance & business performance objectives as decided by the business. It makes use of automation to control & monitor the asset management which comprises of all the financial, inventory, operational activities in order to support the life cycle & the strategic management decision making for the IT environment.

Today most organizations lay extensive stress on improving their ITSM related business processes in order to increase their service levels and effectively manage risk to deliver value to the business, effectively managing costs to do more for less and avoid unnecessary expenditures and adequately responding to possible changes in the business environment .

The goals & objective of ITAM includes acquiring IT assets at the minimum cost but with best quality & maximum benefits, optimizing its use, to keep a check on it & dispose off when they are not good for use. It also provides support for planning for mergers or acquisitions regulatory compliance, license renewal, vendor negotiations, contract negotiation and renewal.

With the use of ITAM (IT Asset Management), it has become easy to improve service level & manage risk, use of all resources in an optimized way, which is very important for an organization to run in efficient manner. ITAM in it includes several processes for its implementation. These are asset discovery, financial management along with Inventory management and contract management.

ITAM is one of the basic building blocks for helping companies to achieve ITSM (IT Service management) stability and adhere to the ITIL best practices.

In this process ITIL with a combination of KPI i.e. key performance indicators provides a best solution for any organization. It is used to access if the processes of the organization are going in the pace or not.

As with many other techniques, ITIL concepts too can used in conjunction to KPIs and together can serve as critical success factors. ITIL asset management in particular can benefit from the application of KPIs. Some common KPIs that be framed in this regard include Cost Of Software To Customer, Software Support Personnel Cost, Cost Of "Software Maintenance, Mean Time To Procure,Quality Of Product, Cost Of Hardware Required to name a few.

So usage of KPIs with ITIL asset management presents a win-win situation to most organization as they can be combined to deliver exceptional performance standards.

How does KPI library work?

1. Find KPIs that you need - use search or browse appropriate categories.

2. Read description carefully to find out if these KPIs are what you need.

3. Download trial version for free to get an idea about what is inside.

4. Buy the full version to have KPIs in Excel with formulas and BSC file.

Ideas about KPIs

Subscribe to Balanced Scorecard ideas newsletter provided for free by authors of Strategy2Act. You will have 1-2 emails every week with balanced scorecard ideas and tips.

Email:

Software that will help you to manager your KPIS

Balanced Scorecard Designer (BSC Designer) is a tool that supports building a Balanced Scorecard system for a company, department or for a sole person. This program helps to build a Balanced Score Card system and provide business alignment.

BSC Designer helps to measure and control business performance using Scorecard and KPI tools.

Copyright 2000-2018 AKS-Labs. All rights reserved.