KPIs in the format of MS Excel files that are
available for purchase are a spreadsheets packed with metrics
information plus the calculation way. For instance, for
call-center we have paid experts from several large call-center
companies to elaborate and share certain metrics, that they
think are the basic and the most important. So it's valuable,
real-life experience which will help to improve the performance
of your business.
Right now you can
download a trial version of Excel files, which will give you an idea
about what the commercial version looks like.
How to download KPI?
1. Go to the main page of strategy2act
2. Use search function to find KPI according to your needs
3. Click "Download" button
MS Excel (any version)
You can download the
evaluation version of scorecards. Changes of performance and weight
values will not affect any changes of perspective performance and
total performance values. To have a fully function scorecard you
should purchase a full version.