E-commerce Scorecard Balanced Scorecard Metrics Template
Implementation of a new business paradigm such as Ecommerce demands considerable investments both in terms of time and money. This makes mandatory the usage of a ‘tracking tool’ to assess the performance. The aspects, which when counted can be of help to the organization are- Financial Perspective, Internal Operations, Clickstream Perspective and Capability Perspective.
The indicators that can be clubbed under Financial Perspective are- Investment fraction in ecommerce, ecommerce financial contribution, savings from ecommerce implementation and cost: benefit ratio.
Internal Operations can be evaluated via metrics like ‘workforce ratio’, ‘average staff engagement index’, ‘number of options used for promotion of website’ and ‘IT infrastructure integration degree’.
Clickstream Perspective can be evaluated using parameters such as ‘page views per session’, ‘page sticking index’, ‘percentage of orders on per session basis’ and ‘shopping options skipping rate’.
Capability of this approach can be obtained using ‘% improvement in flow of information experienced’, ‘% increase in number of transactions’, ‘improvement in stakeholder relations’ and ‘customization enhancement ratio’.
E-commerce Scorecard KPI in Excel:
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E-commerce Scorecard Measures.
E-commerce Scorecard Evaluation Balanced Scoreboard is distributed
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E-commerce Scorecard Evaluation Balanced Scoreboard Excel file
contains a dashboard (see screenshots below), help information
section, Balanced Scorecard details.
- Purchase full version of
E-commerce Scorecard Measures. Immediately after your order will be processed you
will have a link to download Balanced Scorecard (BSC) Excel file and file
in
Balanced Scorecard Designer format.
- Use E-commerce Scorecard scorecard online with BSC Designer Online system. This SaaS solutions provides world-wide access to scorecards with any web-browser.
- It is necessary to start the design of KPIs with analysis of business problems, use Free SWOT Method Guide to perform this analysis. Check Balanced Scorecard Toolkit for scorecard designing instructions,
download Key Risk Indicators (KRI) Toolkit for risk management.
More ideas on using E-commerce Scorecard KPI: E-commerce has been spreading its roots fast owing to the facilities brought by this mode of conducting business. The electronic media has almost taken over the earlier ‘manual need’ for making transactions. E-commerce scorecard offers help, when the issue is about assessing the effectiveness and exploring the further benefits that can be had from electronic commerce. One is required to study the process and spot the factors that can affect the success of this approach. These factors are then reflected in the form of indicators to which are assigned the ‘target’ and ‘actual’ values. Further utility lies in making sure that the real values remain well within the prescribed range. There are various strategies employed under this umbrella of e-commerce that ease out the task of conducting business. Significant savings in terms of both time and money are realized, thereby making e-commerce an attractive strategy to follow. It has been stuffed into a number of business types- B2B (Business to Business e-commerce), B2C (Business to Consumer e-commerce) and C2C (Consumer to Consumer e-commerce). Depending upon the type of business a given person is involved in, one can choose the e-commerce technologies to take the prospects ahead.
More useful information for Financial Evaluation:
Business Intelligence (BI) for Financial - measure performance with E-commerce Scorecard Scorecard for Excel
We have designed E-commerce Scorecard Balanced Scorecard (BSC) in MS
Excel, so now you can measure and control your performance using this popular
business tool. Download
trial
version right now.
Alignment with Balanced Scorecard and KPIs is a great way to control the performance of Financial.
In comparison to other business performance measure and control methods, alignment with KPI is much more easier to implement and use.
Use E-commerce Scorecard scorecard to align business performance.
Why do I need these metrics?
MS Excel files that we distribute are a
spreadsheets packed with metrics information and the performance
calculation formulas.
It's a real-business information. We
invested in research that involved experts from Financial Estimation industry who elaborated and shared certain metrics.
It's valuable, real-life experience which will help to improve the performance of your business.
I'm sure you understand the importance of measuring and controlling business using correct metrics, so this small investment will return in a great increase in sales.
To get a basic idea about what metrics to use. We learned a lot of business metrics and packed scorecard with the most successful.
To have a sample excel file, which is easy to modify to fit your needs. All Excel formulas are available for copy and change.
To start with measuring business performance. It's important to start with correct metrics, then you will be able to fulfill scorecard.
E-commerce Scorecard Evaluation Balanced Scoreboard Screenshots

Metrics for Financial Evaluation. This is the actual scorecard with E-commerce Scorecard Measures and performance indicators.
The performance indicators include: financial perspective,investment fraction in ecommerce,e-commerce financial contribution,savings from ecommerce implementation,cost: benefit ratio,internal operations compatibility perspective,workforce ratio,average staff engagement index,number of options used for promotion of website,it infrastructure integration degree,clickstream perspective,page views per session,page sticking index,percentage of orders on per session basis,shopping options skipping rate,capability perspective,% improvement in flow of information experienced,% increase in the number of transactions,improvement in stakeholder relations,customization enhancement ratio.
These indicators can be converted from text into the visualized view with BSC
Designer
strategy map function. Right now you can download trial version of E-commerce Scorecard Measures or purchase full version of this Balanced Scorecard.
Also, it is possible to import this scorecard into web-based balanced scorecard (BSC) software - BSC Designer Online, so it will be accessible to you and your employees with any web-browser. |
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Some Balanced Scorecard help information that explains how to interpret scorecard.
What scores and weights can be changed. |
Download or purchase E-commerce Scorecard Evaluation Balanced ScoreboardRight now you can download a trial version
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full version online. Also, if you are interested you can subscribe to our
e-course that helps a lot with Balanced Scorecard design.
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