Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
Managing a network can be a truly cumbersome task in the absence of a performance management tool owing to the several aspects involved in it. Some of the areas that creep into the subject are- Operation, Administration, Maintenance and Provisioning.
Operation is concerned with ensuring that the network is running smoothly. One is supposed to identify problems in as fast manner as possible to prevent the users from getting affected by it. Administration comprises the set of techniques needed to keep-in-place the 'house-keeping' act. In other words, the back-ground activities required to create a clean network scene are put under this arm of 'network management'. Moving on, Maintenance is about plugging the occasional failures, i.e. conduction of repairs to ensure continuous working of the network. Finally, Provisioning is needed for suitable configuring of resources in the network to ensure proper support to the service. A number of technologies are available in the market for network device management.
One is required to look after all of the involved areas along with pulling those together. Organizations have discovered that by using a management strategy like that of BSC (Balanced Scorecard), one can easily get over this difficulty of Network Management.
This is the actual scorecard with Network Management Dashboard and performance indicators. The performance indicators include: operation perspective, frequency of monitoring checks, number of users affected on an average basis, services smoothness index, expansion probability, administration perspective, resource allocation aptness, â€˜network control aspectâ€™, data collection mechanisms, data infrastructure potency, maintenance perspective, average equipment replacement time, device configuration positioning, performance gauging, number of access methods used, network performance assessment perspective, overhead percentage, % dip in network attacks, throughput, network bandwidth utilization level.
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"Before writing a single line, I formulated some guiding principles, one of them was: "If our clients ask, "How can I find a good KPI for..." - I want this book to provide a perfect answer."