Emergency and Ambulance Balanced Scorecard Metrics Template
The main goal of Emergency and Ambulance Service is to provide medical treatment to those who need urgent medical attendance in the emergency transportation vehicle itself and also helps in timely removal of the patient to the nearby clinic or hospital in case of critical injuries or illness.
KPIs in this field can be categorized under four major areas- Vehicle and Fleet Management Perspective, Pre Hospital Medical Equipment Perspective, Operational Efficiency Perspective, and Support Centre and Service Reach Perspective.
Vehicle and Fleet Management Perspective provides an overview of vehicles and medical staff included in the emergency service. It includes KPIs like number of ambulances, number of Rapid Response vehicles, % rise in Patient Transport Service (PTS) vehicles and % rise in number of medical rescuers/staff.
Pre Hospital Medical Equipment Perspective talks about KPIs like % of vehicles equipped with basic medical amenities, % of Vehicles equipped with advanced equipment, average replacement time of equipment and % dip in number of medical equipment of which replacement is due.
Operational Efficiency can be judged with KPIs in the form of Accident and Emergency (A&E) vehicles availability, Patient Transport Service (PTS) vehicles availability, % reduction in vehicle breakdowns, % dip in safety inspection slippages and competence level of medical staff.
Support Centre and Service Reach Perspective takes into account KPIs like average call response time, % dip in abandoned/terminated calls, average time lag and hit rate.
Emergency and Ambulance KPI in Excel:
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Emergency and Ambulance Dashboard.
Emergency and Ambulance Estimation Balanced Scoreboard is distributed
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Emergency and Ambulance Estimation Balanced Scoreboard Excel file
contains a dashboard (see screenshots below), help information
section, Balanced Scorecard details.
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- Use Emergency and Ambulance scorecard online with BSC Designer Online system. This SaaS solutions provides world-wide access to scorecards with any web-browser.
- It is necessary to start the design of KPIs with analysis of business problems, use Free SWOT Method Guide to perform this analysis. Check Balanced Scorecard Toolkit for scorecard designing instructions,
download Key Risk Indicators (KRI) Toolkit for risk management.
More ideas on using Emergency and Ambulance KPI: Emergency and Ambulance services have an essential trait of being fast in offering services in round the clock manner. So, the workforce has to be extremely efficient in the way they work as urgency is a characteristic feature of such a group. They might be required to reach far-flung areas at a very short notice in vehicles that are well- equipped with all the medical facilities needed. By structuring a balanced scorecard for this purpose, it is possible to follow the performance of staff members. This management idea has ‘quantitative metrics’ as its underlying principle. One can spot the factors that affect the performance of services being delivered and turn those into useful ‘indicators and metrics’. Doing such an act makes it possible to assess the growth and performance of emergency and ambulance staff members. Further, by arranging the scorecards in a cascade fashion, one can identify the source and intensity of problem, at any time, when it comes to medical assistance. It also makes possible to reach for the right piece of information and assemble those in an effective way to have useful results. On the whole, effective management of the group of people involved in offering medical help to needy ones can be done in measurable way via the KPIs (Key Performance Indicators).
More useful information for Medical Evaluation:
Business Intelligence (BI) for Medical - measure performance with Emergency and Ambulance Scorecard for Excel
We have designed Emergency and Ambulance Balanced Scorecard (BSC) in MS
Excel, so now you can measure and control your performance using this popular
business tool. Download
trial
version right now.
Alignment with Balanced Scorecard and KPIs is a great way to control the performance of Medical.
In comparison to other business performance measure and control methods, alignment with KPI is much more easier to implement and use.
Use Emergency and Ambulance scorecard to align business performance.
Why do I need these metrics?
MS Excel files that we distribute are a
spreadsheets packed with metrics information and the performance
calculation formulas.
It's a real-business information. We
invested in research that involved experts from Medical Estimation industry who elaborated and shared certain metrics.
It's valuable, real-life experience which will help to improve the performance of your business.
I'm sure you understand the importance of measuring and controlling business using correct metrics, so this small investment will return in a great increase in sales.
To get a basic idea about what metrics to use. We learned a lot of business metrics and packed scorecard with the most successful.
To have a sample excel file, which is easy to modify to fit your needs. All Excel formulas are available for copy and change.
To start with measuring business performance. It's important to start with correct metrics, then you will be able to fulfill scorecard.
Emergency and Ambulance Estimation Balanced Scoreboard Screenshots

Metrics for Medical Evaluation. This is the actual scorecard with Emergency and Ambulance Dashboard and performance indicators.
The performance indicators include: vehicle and fleet management perspective,number of ambulances,number of rapid response vehicles,% rise in patient transport service (pts) vehicles,% rise in number of medical rescuers/staff,pre hospital medical equipment perspective,% of vehicles equipped with basic medical amenities,% of vehicles equipped with advanced medical equipment,average replacement time of equipment,% dip in number of medical equipment of which replacement is due,operational efficiency perspective,accident and emergency (a&e) vehicles availability,patient transport service (pts) vehicles availability,% reduction in vehicle breakdowns,% dip in safety inspection slippages,competence level of medical staff,support centre and service reach perspective,average call response time,% dip in abandoned/terminated calls,average time lag,hit rate.
These indicators can be converted from text into the visualized view with BSC
Designer
strategy map function. Right now you can download trial version of Emergency and Ambulance Dashboard or purchase full version of this Balanced Scorecard.
Also, it is possible to import this scorecard into web-based balanced scorecard (BSC) software - BSC Designer Online, so it will be accessible to you and your employees with any web-browser. |
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Some Balanced Scorecard help information that explains how to interpret scorecard.
What scores and weights can be changed. |
Download or purchase Emergency and Ambulance Estimation Balanced ScoreboardRight now you can download a trial version
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e-course that helps a lot with Balanced Scorecard design.
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