Balanced Scorecard for a Restaurant with Performance Indicators in Excel
While operating an restaurant one needs to pay attention to everything right from something as basic as 'designing a menu' to something as innovative as 'developing a competitive edge by providing the desired ambience to the place'.
The aspects that should be considered by an owner or manager of an eating point are- Financial Perspective, Visitors' Experience and Service, Kitchen Management and Marketing and Sales Perspective.
Financial aspect can be had with KPIs like 'wage costs: sales', 'annual revenue generated', 'percentage increase in per order or per customer revenue', 'per seat hour revenue' and 'net earnings rise'.
Kitchen Management can be had with 'number of kitchen hours', 'stock turnover rate', 'food costs borne on per head basis' and 'costs of kitchen linen'. Visitors' experience and service perspective can be attained with indicators such as- 'number of food or service quality complaints', 'frequency of visits by top 100 or 200 customers', 'reference customers raise' and 'drop in time lag'.
Lastly, Marketing and sales perspective shows the efforts of the restaurant for popularizing the eating place. The KPIs in this regard can be had using parameters 'response rate', 'percentage increase in number of bookings on week-ends', 'press mentions' and 'sales query conversion rate'.
Why do business professionals choose ready-to-use KPIs?
Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
- Can a business professional research KPIs on his own?
- How do I avoid typical problems with KPIs?
- Is ready-to-use KPI applicable in my niche?
- Is KPIs' price affordable?
- Can KPIs can be easily integrated in any business environment?
- How can KPIs make the difference to the business?
How to align these KPIs with a strategy of our organization?
Ideally, you need to have a strategy (in a form of a strategy map) before you start thinking about the ways to measure its execution (KPIs).
Don't have a strategy map yet? Use free Strategy Map Wizard to create a strategy map for your current business challenges. The wizard will:
- Ask you several questions to organize your ideas
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The whole process takes on average 6 minutes. Give it a try right now - it's free.
What are the benefits of Restaurant metric:
- Restaurant Balanced Scorecard has a classical model with the conventional perspectives. Revenue per customer, total revenue, index of most profitable dishes are among common financial KPIs.
- Customer satisfaction is all important in a restaurant, so it is imperative to measure it on a regular basis.
- Internal processes concern cleaning, logistics and supply, kitchen procedures.
Get these KPIs
More useful information for Management Estimation
- Related metrics and KPIs for: Project Management, Product Launch, Operations, Risk Metrics, Change Management, Resource Management, Communication Measurements, Time Management, Cost Management, Knowledge management, Product Knowledge Management.
- Customers who viewed this item also viewed: CRM Metrics.
Restaurant Estimation Balanced Scoreboard Screenshots
Metrics for Management Estimation
This is the actual scorecard with Restaurant Measures and performance indicators.
The performance indicators include: financial perspective, wage costs: sales, annual revenue generated, net earnings rise, per seat hour revenueâ€™ available, percentage increase in per order or per customerâ€™ revenue, visitorsâ€™ experience and service perspective, number of food or service quality complaints, frequency of visits by top 100 or 200 customers, â€˜reference customersâ€™ rise, drop in time-lag, kitchen management perspective, number of kitchen hours, costs of kitchen linen, stock turnover rate, food cost borne on per head basis, marketing and sales perspective, response rate, percentage increase in the â€˜number of bookingsâ€™ on week-ends, press mentions, sales query conversion rate.
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