Non-Profit Balanced Scorecard Metrics Template

Non-Profit scorecard KPI - Balanced Scorecard metrics template example A lack of pre-defined framework for managing the performance of a Non-Profit organization is a major hurdle that often halts their momentum in achieving specific goals and objectives.

Many non-profit organizations are turning their sights towards KPI framework in order to move on to their path of social development effectively and efficiently.

KPIs in Non-Profit Organizations can be broadly categorized under four major perspectives-financial perspective, customer perspective, process perspective and learning and growth perspective.

Financial Perspective takes into consideration KPIs in the form of % increase in cash flows, % decrease in cost per service offered, % increase in contributions made and average gift amount.

This perspective helps in having a financial outlook of the NPO-s.

Customer Perspective includes indicators such as collection rates, average collection time, % increase in number of clients serviced per hour and % decrease in number of customer complaints.

Process Perspective provides a view of the internal and external processes related to the NPO-s. It comprises of KPIs such as % increase in productivity, % decrease in average time to process to grant application, average time to receive planned gift and % decrease in delivery delays.

Learning and Growth Perspective consists of KPIs like employee turnover, number of training sessions, % decrease in absenteeism rate and certification levels.

Download Trial Version of KPIsBuy Full Version of KPIs

Why do business professionals choose ready-to-use KPIs?

Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:

  • Can a business professional research KPIs on his own?
  • How do I avoid typical problems with KPIs?
  • Is ready-to-use KPI applicable in my niche?
  • Is KPIs' price affordable?
  • Can KPIs can be easily integrated in any business environment?
  • How can KPIs make the difference to the business?

What are the benefits of Non-Profit metric:

Get these KPIs

More ideas on using Non-Profit KPI

Non-Profit organizations are involved in providing services to public without the characteristic 'monetary aims' being in the picture. Some of the examples of these organizations can be trade unions, public arts organizations and charities.

These groups do not provide the surplus funds to shareholders or owners but puts those to take their purpose forward. Major chunk of funds go into providing appropriate leadership and management personnel. A number of both 'government' and 'non-government' organizations confirm to this definition of NPOs.

Management of these organizations move almost through a similar set of difficulties as is faced by other organizations. This makes it mandatory to employ a performance tracking device to be brought into picture. BSC (Balanced Scorecard) has frequently been used for taking these 'measurable' ambitions ahead. One can utilize this tool by putting together the indicators that 'matter'. By making sure that values remain within the range prescribed, managers can be assured of moving on a calculative and statistical route. This further simplifies the job of making decisions and conclusions. Also, dispersion of information takes an altogether 'new' and 'better' meaning post the implementation of this management instrument.

More useful information for Business management Evaluation

Non-Profit Evaluation Balanced Scoreboard Screenshots

The Balanced Scorecard (BSC) dashboard indicates performance within each perspective and the total performance of .

This is the actual scorecard with Non-Profit Indicators and performance indicators.

Metrics for Business management Evaluation

This is the actual scorecard with Non-Profit Indicators and performance indicators. The performance indicators include: financial perspective,% increase in cash flows,% decrease in cost per service offered,% increase in contributions made,average gift amount,customer perspective,collection rates,average collection time,% increase in number of clients serviced per hour,% decrease in number of customer complaints,process perspective,% increase in productivity,% decrease in average time to process to grant application,average time to receive planned gift,% decrease in delivery delays,learning and growth perspective,employee turnover,number of training sessions,% decrease in absenteeism rate,certification levels.

Download or purchase Non-Profit Evaluation Balanced Scoreboard

Download a trial version of Non-Profit Evaluation Balanced Scoreboard or purchase a full version online.

Best practice articles

All articles about measuring performance in Business Management.

Professional software to manage KPIs

Professional software for KPIs

The most shared articles on BSC Designer

Scorecard Templates for PowerPoint

FREE Graphical Balanced Scorecard (BSC) templates for your presentation

The most popular articles on BSC Designer

Copyright 2000-2014 AKS-Labs. All rights reserved.