Key Performance Indicators are the key factors that can be used as the benchmarks to measure the performance of a business and aid in bridging the gap between -actual performance- and -standard performance-. In Airport Management KPIs can be broadly grouped in 4 perspectives- Financial Perspective, Passenger Related Operations, Flight Related Operations and Social Considerations.Financial perspective takes into consideration KPIs like Aircraft landing fee, Operating expenses, Passenger charges and Aircraft parking charges. It explains about the sources of revenues and expenditures of the airport.Passenger related operations specifically indicates to the airport operations that are straightaway related to the passengers in the airport and includes Number of security checks, Baggage mishandling, Check-in and immigration time and Number of trolleys available for the passengers.Flight related operations comprise of KPIs such as National Airspace System (NAS) delays, Air carrier delays, Number of runways and Weather delays. It refers to indicators that are crucial in analyzing different factors related to flight delay.Social Considerations are the concerns which are quite necessary in fulfilling social accountability and responsibility of the business. Emergency measures, Noise level, Ground access and Workplace accident compensation are contained in this head.
Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
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Making sure that all activities at an Airport or aerodrome occur within the prescribed time and cost frame is a job that requires significant coordination among a number of aspects. An airport scorecard goes a long way in helping the airport management to tackle the issues involved.
One can figure out the metrics that are deemed necessary to airdrome functioning and set the stage for a continuous following act. This activity helps in making sure that the airstrip acts are done suitably.
The crew members should be taken care of with complete attention so that the staff is content with their job profiles and perform their duties well even if this requires 'going out of the way'. Also, the entrants should be given proper help to assist them in making their way.
Last but not the least, security issues at the airfield place should be tackled with utmost interest and power. Appropriate technological solutions need to be implemented at the place to make sure that intruders do not create mess at the place. By formulating the subjects involved in terms of 'measurable indicators', one can hand over the monitoring task at the airstrip safely to this airport scorecard.
This is the actual scorecard with Airport Dashboard and performance indicators. The performance indicators include: airport performance management, financial perspective, aircraft landing fee, operating expenses, passenger charges, aircraft parking fee, passenger related operations, number of security checks, baggage mishandling, check-in and immigration time, number of trolleys, flight related operations, national airspace system (nas) delays, air carrier delays, number of runways, weather delays, social considerations, emergency measures, noise level, ground access, workplace accident compensation .
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