Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
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With price rise almost becoming a norm in the economic disturbance scenario, the costs of maintaining crew too has moved north. This movement has been both troubling and 'difficult to manage' for companies.
However, with an apt balanced scorecard that has all issues associated with personnel management brought together in the form of KPIs (Key Performance Indicators) has the potential to put a 'full-stop' to problems that keep raising their heads every now and then. 'Workforce maintenance' can be easily handed over to this managerial device in case the organization is actually interested in bringing the staff managing costs down.
Apart from the monetary benefits experienced in the process, operations tend to be smoother and more defined with implementation of such a thought.
Beside the advantages brought for the management, employees too gain by having a transparent view of the organizational operations. This makes the subject of employee's maintenance get much simpler, is not exactly a bed of roses.
Some of the aspects that can be included in the scorecard should relate to compensation, customer service, training and working conditions of the place. The metrics' approach is for having a 'calculative' and 'measurable' answer to questions related to the workforce.
This is the actual scorecard with Crew Management Measures and performance indicators. The performance indicators include: crew management, compensation, % salary increase, incentives, medical cover, perks, customer service perspective, ratio of passengers to crew, no. of complaints, service response time, working conditions perspective, labour turnover, average years of service, daily flying hrs, no. of monthly flights, training perspective, no. of trainers, no. of training sessions, duration of training, duration of probationary period .
How is this book different from 796 other book titles about KPIs on Amazon?
"Before writing a single line, I formulated some guiding principles, one of them was: "If our clients ask, "How can I find a good KPI for..." - I want this book to provide a perfect answer."