Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
Informing customers of what's going on at your place is a key to build healthy customer relationships. Managers need to assess customer relationships as it helps in creating a loyal customer base. After all, customers are the ones who provide revenues to act as the financial fuel for the company.
Its all about being answerable to your customers as they shell out their hard-earned money to have your offerings. To maintain the relationships, there has to be a mechanism for tracking the movements of this direction. A scorecard is a strategy often used by organizations to gauge the progress and create a network of useful relations with their customers. The indicators are phrases to which values and numbers can be assigned for further consultations to dig the problems that come up.
Also, by taking effortful steps for developing and sustaining long-lasting relationships with customers, it is possible to stand the tough 'competitive blows' that often are the reason for uprooting of even the well-established organizations.
This makes a compelling enough push to send intelligent and involved organizations go for taking steps to build customer relationships.
This is the actual scorecard with Customer Relationship Performance Indicators and performance indicators. The performance indicators include: customer relationship scorecard, customer quality, customer long-term value, customer life span, customer segmentation, satisfied customers, dissatisfied customers, customer potential, damage and recovery manager, dissatisfaction management.
How is this book different from 796 other book titles about KPIs on Amazon?
"Before writing a single line, I formulated some guiding principles, one of them was: "If our clients ask, "How can I find a good KPI for..." - I want this book to provide a perfect answer."