Scorecard and KPIs for Evaluation of Internet Access
With the introduction and improvement in advanced modes of accessing the internet (like broadband, wi-fi, plug and surf USBs), people today have the flexibility to carry out their work efficiently without restricting them selves to constraints of location.
However these channels of internet access and their corollary services need to be tracked and this where a Balanced scorecard comes in the picture. KPIs with relate to Internet Accessibility can be configured under following areas- customer experience, work place and household internet access, mobile internet access, and internet usage and expansion.
Customer Experience Perspective can be judged with KPIs like % of customers requiring more tailored internet packages, % of customer requiring better broadband connection, % of customer requiring improved customer service and % of customers taking internet application in bundled form.
Work Place and Household Internet Access Perspective is helpful in gauging an overview of internet access in work place and home. It consists of KPIs like work stoppages due to inadequate internet access, % reduction in server downtime, wireless connections: fixed-line connections ratio and security robustness.
Mobile Internet Access Perspective talks about KPIs such as % rise in customers using cell-phones for internet access, % rise in customers using Wi-fi USBs for internet access, flexibility level through wireless internet access and internet access penetration level.
Internet Usage and Expansion Perspective takes into consideration KPIs such as % increase in users accessing internet for online transactions, % of customers using internet services for entertainment purposes, knowledge enhancement level and expansion rate.
Why do business professionals choose ready-to-use KPIs?
Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
- Can a business professional research KPIs on his own?
- How do I avoid typical problems with KPIs?
- Is ready-to-use KPI applicable in my niche?
- Is KPIs' price affordable?
- Can KPIs can be easily integrated in any business environment?
- How can KPIs make the difference to the business?
What are the benefits of Internet Access metric:
- ISPs should adopt this package to measure costs and revenues, customer satisfaction, improve in service quality and coverage expansion. All these key success factors are measured within separate.
- Grows of coverage area is measured through evaluation of such KPIs as new subscribers per month, new regions covered by connection etc.
- Customer satisfaction is evaluated through surveys that feed info to the customer perspective of the Internet access Balanced Scorecard.
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More ideas on using Internet Access KPI
Internet service has revolutionized the way people work in almost every sphere of life. However, being able to choose a suitable service provider becomes a challenging job at times.
Assessing the effectiveness of 'internet access mode' (i.e. the means utilized by user for having access to internet service) is needed for knowing about the well-being of internet service.
Various kinds of strategies available for accessing internet are 'satellite', 'cell-phones', 'dial-up', 'T-lines' and 'landline'. Each of these modes comes with own set of pros and cons. So, depending upon the speed of the service desired, one can choose the most apt internet access strategy.
Ahead comes the subject of testing 'effectiveness of the opted strategy'. To successfully do this, a balanced scorecard can be constructed, which will have all the important indicators on it to enable measurement of steps and movements being undertaken in the way. With regard to internet access, one can use BSC in a prudent manner for judging the potency of internet service provider. Further, by carrying out regular assessments of the service being received, one can use it maximally and usefully.
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Internet Access Estimation Balanced Scorecard Screenshots
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This is the actual scorecard with Internet Access Indicators and performance indicators.
The performance indicators include: customer experience perspective, % of customers requiring more tailored internet packages, % of customers requiring better broadband connection, % of customers requiring improved customer service, % of customers taking internet application in bundled form, work place and household internet access perspective, work stoppages due to inadequate internet access, % reduction in server downtime, wireless connections: fixed line connections ratio, security robustness, mobile internet access perspective, % rise in customers using cell-phones for internet access, % rise in customers using wi-fi usbs for internet access, flexibility level through wireless internet access, internet access penetration level, internet usage and expansion perspective, % increase in users accessing internet for online transactions, % of customers using internet services for entertainment purposes, knowledge enhancement level, expansion rate.
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