Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
Ideally, you need to have a strategy (in a form of a strategy map) before you start thinking about the ways to measure its execution (KPIs). Don't have a strategy map yet? Use free Strategy Map Wizard to create a strategy map for your current business challenges. The wizard will:
The whole process takes on average 6 minutes. Give it a try right now - it's free.
Internet service has revolutionized the way people work in almost every sphere of life. However, being able to choose a suitable service provider becomes a challenging job at times.
Assessing the effectiveness of 'internet access mode' (i.e. the means utilized by user for having access to internet service) is needed for knowing about the well-being of internet service.
Various kinds of strategies available for accessing internet are 'satellite', 'cell-phones', 'dial-up', 'T-lines' and 'landline'. Each of these modes comes with own set of pros and cons. So, depending upon the speed of the service desired, one can choose the most apt internet access strategy.
Ahead comes the subject of testing 'effectiveness of the opted strategy'. To successfully do this, a balanced scorecard can be constructed, which will have all the important indicators on it to enable measurement of steps and movements being undertaken in the way. With regard to internet access, one can use BSC in a prudent manner for judging the potency of internet service provider. Further, by carrying out regular assessments of the service being received, one can use it maximally and usefully.
This is the actual scorecard with Internet Access Indicators and performance indicators. The performance indicators include: customer experience perspective, % of customers requiring more tailored internet packages, % of customers requiring better broadband connection, % of customers requiring improved customer service, % of customers taking internet application in bundled form, work place and household internet access perspective, work stoppages due to inadequate internet access, % reduction in server downtime, wireless connections: fixed line connections ratio, security robustness, mobile internet access perspective, % rise in customers using cell-phones for internet access, % rise in customers using wi-fi usbs for internet access, flexibility level through wireless internet access, internet access penetration level, internet usage and expansion perspective, % increase in users accessing internet for online transactions, % of customers using internet services for entertainment purposes, knowledge enhancement level, expansion rate.
How is this book different from 796 other book titles about KPIs on Amazon?
"Before writing a single line, I formulated some guiding principles, one of them was: "If our clients ask, "How can I find a good KPI for..." - I want this book to provide a perfect answer."