Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
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Swimming Pool management is a complicated task owing to the 'security concerns' associated with it. This asks for the swimming pool management group 'not to leave' any stone unturned in making the experience of visitors an enjoyable one. Aspects such as 'safety', 'internal operations' and 'financial needs' should be pulled together by giving them equal importance.
One way in which management of swimming pool can be done beneficially is using the Balanced Scorecard (BSC) for the purpose. This has useful and relevant metrics collected on it to take forward the task of 'evaluating swimming pool issues'. By keeping an eye on the direction in which 'actual values' are moving when compared to 'target values', it is possible to correct the deviations and departures in timely manner.
Ending it all, one can manage a swimming pool in the desired way by utilizing the 'quantifiable' approach of BSC devised in 1990s by Norton and Kaplan.
By getting armed with one such scorecard, it is possible to embark on a precise management route, when it comes to management portion of swimming pool. Consequently, one can utilize it to the maximum benefit.
This is the actual scorecard with Swimming Pool Indicators and performance indicators. The performance indicators include: safety aspect, trainer’s grading, accidental instances in last one year, number of complaints reported, ‘water replacement’ frequency, water testing frequency, water content perspective, chlorine volume, ph range, dissolved salts, calcium hardness, administrative capability perspective, swimmers’ accommodation, memberships’ rise, water content and chemicals’ standards compliance, infrastructure rating, internal operations and financial assessment, cleaning expenses, monthly membership collection per member, number of operational hours, trouble shooting capability.
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"Before writing a single line, I formulated some guiding principles, one of them was: "If our clients ask, "How can I find a good KPI for..." - I want this book to provide a perfect answer."