Help Desk Balanced Scorecard Metrics for Excel

The most important aspect of any business is customer relationships, if you can manage incoming requests, process them in a timely manner, then you will have a constant sales growth. Helpdesk plays a key role in this process. It is important to measure the performance of helpdesk as it is a good way to find out what is going bad in your customer support service. Keeping an eye on key performance metrics and improving your positions will return in a sales growth.
With Help Desk Balanced Scorecard you will be able to take a control over Customer Satisfaction, Response Time, The call abandon rate, Reliability of Predefined Solutions, Resolution Excellence and helpdesk key performance indicators.

• Download trial version of Helpdesk Metrics. Help Desk Balanced Scorecard is distributed as an Excel file. Before purchase you can download a trial version of the scorecard. Help Desk Balanced Scorecard Excel file contains a dashboard (see screenshots below), help information section, Balanced Scorecard details.
• Purchase full version of Helpdesk Metrics. Immediately after your order will be processed you will have a link to download Balanced Scorecard Excel file and file in Balanced Scorecard Designer format.
• Check Excel Spreadsheets Collection for various business related Excel templates.

More useful information for Help Desk management:

• Related metrics and KPIs for: Customer Relationship, Call-Center.
• Customer support best practices articles: Helpdesk performance measurement, Metrics helps manage call-center, Best practices for call-center performance management, Cherished relationships, KPI vs. Balanced Scorecard, Design Scorecard with BSC Designer, Call Center, CRM and Help Desk metrics, Helpdesk performance measurement, Cherished relationships.
• Balanced Scorecard forum. Join community interested in performance measurement tools, such as Balanced Scorecard, Metrics, KPIs. Recent posts in forum: Access data of ERP and CRM business systems, looking for Scorecard software - small companies, Re: Create metrics or create KPI, Re: Design scorecard and design KPI – what is the difference, Create metrics or create KPI
• Balanced Scorecard e-course. In this e-course you will learn more about Balanced Scorecard niche. We talk about Balanced Scorecard design and management issues.
• Balanced Scorecard toolkit. Is a whitepaper where you will learn more about mathematics that stands behind Balanced Scorecard, you will learn basic ideas that will help to design your own scorecard, develop and implement KPI in your business processes.
• Balanced Scorecard fact sheet. - the collection of business facts and statistics on Balanced Scorecard.
• Scorecard Design Software. This metric was designed with Balanced Scorecard Designer. This is a great tool for scorecards or KPI building, performance measurement and information sharing.

How to measure Customer support performance with Help Desk Scorecard for Excel

We have designed Help Desk Balanced Scorecard in MS Excel, so now you can measure and control your performance using this popular business tool. Download trial version right now.

Why do I need these metrics?

MS Excel files that we distribute are a spreadsheets packed with metrics information and the performance calculation formulas.

It's a real-business information. We invested in research that involved experts from customer support industry who elaborated and shared certain metrics. It's valuable, real-life experience which will help to improve the performance of your business.

• I'm sure you understand the importance of measuring and controlling business using correct metrics, so this small investment will return in a great increase in sales.

• To get a basic idea about what metrics to use. We learned a lot of business metrics and packed scorecard with the most successful.

• To have a sample excel file, which is easy to modify to fit your needs. All Excel formulas are available for copy and change.

• To start with measuring business performance. It's important to start with correct metrics, then you will be able to fulfill scorecard.

Help Desk Balanced Scorecard Screenshots

Metrics for Help Desk management. This is the actual scorecard with Helpdesk Metrics and performance indicators. The performance indicators include: First Time Settlement, Resolution Time, Opened tickets, The call abandon rate. Right now you can download trial version of Helpdesk Metrics or purchase full version of this Balanced Scorecard.

Some Balanced Scorecard help information that explains how to interpret scorecard. What scores and weights can be changed.

Download or purchase Help Desk Balanced Scorecard